You have recently started a new role within Homebase. It is a very busy time as your team are working on a new project, and there is a lot to learn. In particular, you are finding it challenging to learn the new systems, whilst keeping up with the day-to-day tasks. You have found that you are getting behind with your work and are concerned you could be making mistakes. What do you do?
Your manager has asked you to run a workshop on a topic that you have particular expertise in. You are aware that there will be people from different teams attending. These team members all have varying levels of prior knowledge on the topic and have different requirements on what they need to learn from the workshop. You want to ensure that the workshop is useful for everyone. How do you approach this?
You have been asked to lead the team for a week while your manager is on holiday. You notice that one of your team members, Hitesh, appears very demotivated. He is turning up late for meetings, is slow to respond to emails and has missed a couple of important deadlines. How do you address this situation?
You are working as part of a project team, with a number of your team members. Each team member has been given responsibility for overseeing a particular task. Once these are complete, you will all come back together as a team and review the results. You notice that one of your team members is struggling with her task and appears to have encountered a problem. She is worried that the delay will mean that she won’t be able to meet the group’s deadline. What do you do?
You have spent the day working on implementing some price changes on several key product lines. You have now submitted these changes to the data admin team, who will approve and process them. Once the price changes have been authorised, they will be placed on all stock items to go live tomorrow morning. It is just after 5pm when you receive a panicked phone call from a manager in another department, advising you that these price changes are all incorrect. What do you do?
You have been working in your current role for a while now. As you have become more experienced, you are starting to notice that some of the processes used within the department feel unnecessarily complex. You think that there are some great opportunities to make more use of technology in the department and to automate a lot of the processes which are currently done manually. This would speed things up a lot and free up your team members’ time to focus on other things. What do you do?
Your manager has asked you to go and help out in the Merchandising team for a few weeks to provide support during a busy period. This role involves taking supplier calls and responding to email queries. You are finding that the role is extremely busy and there is a lot to learn. Over the past week, you have found that you are struggling to keep up. What do you do?
There have been a number of significant changes across the business recently. Specifically, Homebase has been embracing new digital systems to simplify processes, and to speed up or replace overly manual tasks. This requires you to learn a number of new systems and encourage your team members to make use of them. How do you approach this situation?
You have been asked to help out in store over the peak summer period. Today, you are working in the gardening section. You notice that an elderly couple appear to be struggling with choosing a new lawn mower. They have been looking at the different products for a long time and seem confused with the different options. You are not sure whether to offer to help them, however you don’t have much technical knowledge of the products in this section.
You are working in the Buying team. You receive an email from the Customer Services team advising you that there has been an issue with a tin of paint that a customer has returned. The customer has advised that the paint has dried out in the tin, making it unusable. You are not sure whether this is just a problem with the single pot of paint or whether there could be a wider issue affecting a whole batch.
It is your responsibility to decide what action to take and advise the relevant departments. What do you do?
You have recently taken on a new role within Homebase, providing support to team managers across the Store Support Centre and Retail business. Homebase have recently opened a number of new stores and, as a result, there a lot of new stakeholders that you need to get to know and build relationships with quickly. How do you approach this challenge?
Within your role in the Store Support Centre, part of your job requires you to respond promptly and effectively to queries from stakeholders across the business. In particular, your team have a specific target to respond to any queries within 24 hours. When you check the system, you notice that the team have been failing to meet this timescale on approximately 25% of occasions.
You have all been particularly busy with the implementation a new internal system and you know your team members are already working very hard. How do you respond?
Thank you very much for taking the time to complete this questionnaire. Your responses have now been sent to our recruitment team who will be in touch to advise of the next steps in this process.
If you have a medical condition, the Disability Discrimination Act (1995) requires employers to make reasonable adjustments to the job content or working environment. To achieve this, we need to know whether you are covered. Definition of Disability: “A physical or mental impairment which has a substantial and long-term effect on a person’s ability to carry out normal day-to-day activities in a non-work environment.”
There are 6 million carers in the United Kingdom and nearly one in eight workers are carers. With an ageing population and an expected increase of 60% of carers in the next 30 years, we would like to monitor the number of people with caring responsibilities.
- I confirm that my details are complete and correct
- I confirm I have the right to work in the country where this job is based
- I confirm I have read and agreed to the privacy policy